AMPERSAND RWANDA LTD

ASSOCIATE SERVICE ENGINEER

Do you want to do work that matters? Do you want to help improve the lives of some of the most hardworking people in Africa, while also reducing carbon emissions? Do you want to use your skills to advance Africa and the Global South towards a zero-carbon future, not just to make a living? Ampersand is your answer.

About Ampersand:

Ampersand is Africa's emobility pioneer. Ampersand provides electric motorcycles and charging infrastructure (battery swap stations), uniquely tailored to serve half of Africa's road fleet: Commercial motorcycle taxi and delivery drivers. Moto taxis are a primary means of public transport in African cities, and it is estimated that these drivers spend >$6Bn p.a. on gasoline in East Africa alone. Ampersand has developed an electric solution that is more powerful, fun to drive, and more cost-effective than the incumbent. Ampersand drivers routinely earn over 30% more income by going electric.

The company started in Kigali, Rwanda and expanded into Nairobi, Kenya in 2022. Today it has over 3,000 e-motorcycles on the road and 36 battery swap stations across the two countries. Ampersand is leading the market in quality and affordable tech, customer traction, and operational systems. The Ampersand team consists of 400+ staff drawn from diverse backgrounds and is working hard to see all 5 million taxi motorbikes in East Africa become electric by 2030. Ampersand is rapidly scaling its operations and is looking for innovative professionals who are passionate about clean energy and environmental impact to lead and contribute to our rapid growth.

Ampersand is a company that values innovation, creativity, and continuous improvement. It seeks people who are proactive problem solvers to drive results. Ampersand promotes leadership within the organization and is a place where you can grow your career as you work with some of the brightest and hard-working individuals in East Africa.

Our Values:

• Customer-centric Everyday: We prioritize our customers daily, tailoring solutions to exceed expectations.
• Challenge The Status Quo Through Innovation: Our dedicated teams constantly challenge the status quo, driving innovation to enhance customer experiences and deliver solutions that go beyond expectations
• Love Solving Problems Together: Internal collaboration is our approach; we thrive on solving challenges alongside our customers.
• Stay Agile: We stay agile to swiftly meet dynamic customer needs and adapt to a changing landscape.
• Driven By People And Planet: Beyond business, we're committed to people and the planet, ensuring a positive impact.

About the role

As part of this mission, Ampersand offers unparalleled technical assistance and maintenance to our growing fleet of e-motorcycle users. The Aftercare team is looking for a hands-on and innovative Associate Service Engineer with a broad understanding of electromechanical systems who can assist with servicing our growing fleet of e-motorcycle users. Responsibilities may include: :

• Working with high-power batteries and DC motors
• Provide technical expertise and guidance to the service hub team
• Coordinate and lead tests performed in aftercare and research unexpected results
• Assist in designing and implementing technical service processes
• Recommend improvements to product and processes
• Lead the implementation of 6S culture across aftercare department
• Communication with internal R&D, production teams regarding issue trends

Minimum Qualifications

Across all our roles, we look for professionals with strong work ethics, and the ability to manage shifting priorities and unforeseen challenges. For this role specifically, you will have:

• Graduate with a diploma in electronics, electrical engineering or related fields
• Very good organizational and interpersonal skills, and a team player with analytical capabilities.
• Can draw and understand electric/electronic schematics.
• Understanding of low-level communication protocols (CAN Bus, I2C, UART).
• Solid/demonstrable understanding of power electronics, Battery systems and BMS systems.
• Able to easily identify potential Problems and Performance bottlenecks in service activities.
• Dynamic self-starter, with an ability to balance multiple tasks while working under tight deadlines with close attention to detail, accuracy, and quality at all times.
• Familiar with PCB design by using CAD such as EAGLE, ALTIUM, or related software.
• Excellent English communication skills, both oral and written.
• Experience working in a team

Timing

ASAP

Compensation:

A competitive compensation package commensurate with local market rates and experience including health insurance.

Job location

This role will be based in Kigali, Rwanda

APPLICATION LINK:

https://ampersandelectricmobility.teamtailor.com/jobs/4727842-associate-service-engineer

Deadline: August 12th, 2024 5PM.

Important Notice:

At Ampersand, we want to emphasize that we do not charge or request any form of payment from applicants at any stage of our recruitment process. Your job application and interviews with us are entirely free of charge. If you encounter any requests for payment or fees claiming association with our hiring process, please report it to, recruitment@ampersand.solar, immediately. Your trust and confidence in our company are paramount, and we are committed to providing a fair and transparent recruitment experience for all applicants.